Purchase Rules

1. General Purchase Rules

1.1. The Purchase Rules (hereinafter referred to as the Rules) are a legal document binding on the Parties, which determines the rights, duties and responsibilities of the Buyer and the Seller in the purchase of goods and services at UAB Gymplius, legal entity code 303064057, registration address: 25, Vilniaus st. 25, Vilnius.

1.2 The Buyer hereby agrees to these Rules before making payment.

1.3. The Seller shall have the right to change, amend or supplement the Rules at any time. The Buyer shall be informed of the changes on the website. The Rules in force at the time of placing the order shall apply to the Customer’s purchase at www.gymplius.lt.

1.4. The Buyer shall have the right to consult the prices of gym memberships sold in the online store.

1.5. Purchases of Goods/Services shall be restricted to persons aged 18 years and over. By making a purchase, the Buyer hereby confirms that he/she is at least 18 years of age or has obtained the consent of a parent or legal guardian who is at least 18 years of age and has accepted these Rules on his/her behalf.

1.6. When purchasing services/goods, the Buyer must provide correct personal details of the Buyer: name, surname, e-mail address, date of birth and telephone number. In the event of a change in the data provided by the Buyer, the Buyer must immediately inform the Seller thereof. By confirming an order for services/goods, the Buyer undertakes to verify that all the data entered by the Buyer is correct.

1.7. The account number must be entered with the monthly payment when the contract is concluded. After payment, the Buyer’s bank account number will be included in the online invoice contract. The services are available to banks operating in Lithuania: Swedbank, SEB, Luminor, Citadele, Šiaulių bankas, Medicinos bankas. The account number can be changed at a later date upon sending a request to: info@gymplius.lt

2. Settlement

When paying for the goods, you will be redirected to the system of payment institution UAB OPAY solutions, where you can choose the desired payment method.

2.1. Payment by electronic banking means payment using the electronic banking system used by the Buyer. In order to use this form of payment, the Buyer must have signed an electronic banking agreement with one of the banks operating in the Republic of Lithuania: Swedbank, SEB, Luminor, Citadele, Šiaulių bankas, Medicinos bankas. When paying in this way, OPAY generates a basket according to which the payment is made. When paying for goods or services on www.gymplius.lt, the funds will be credited to the bank account of the paying institution UAB OPAY solutions. A unique basket is generated each time you make a payment, so transactions that are made using a re-used basket are not counted.

2.3 Payments via electronic banking – instant payments initiated through the intermediary of AB NEO Finance and UAB OPAY. At the time of settlement, a payment shall be initiated in the name of the buyer at the financial institution of his/her choice and needs to be confirmed. This type of payment shall be used to pay with Revolut and Paysera accounts. A unique basket is generated each time you make a payment, so transactions that are made using a re-used basket are not counted.

2.2. Payment by payment card shall mean prepayment using a credit, debit or virtual card held by the Buyer. For this payment method, the payment institution UAB OPAY solutions shall generate a payment for the Buyer according to the order to be paid by him/her. Then the details of your card must be filled in, i.e. the name and surname of the cardholder, card number, expiry date and the three-digit security code (CVV).
IMPORTANT! Card payments are only accepted if the Buyer’s card-issuing bank participates in secure online payment programmes (MasterCard SecureCode or Verified by Visa). Once the card details have been entered, the Buyer may be redirected to the card-issuing bank’s website to enter the security code required to verify their personal identity. If the payment is not confirmed, please contact the issuing bank or choose another payment method.

SEB Internet Bank (AB SEB bankas). Enquire by telephone: 1528
Swedbank Internet Bank (AB Swedbank). Enquire by telephone: 1884
Luminor (Lithuanian branch of Luminor Bank). Enquire by telephone: 1608
Citadele Internet Bank (AB Citadele Bank). Enquire by telephone: 8 800 72739
SB linija of Šiaulių bankas (AB Šiaulių bankas). Enquire by telephone: 8 700 55055

3D Secure Authentication will be applied to card payments across the EU from 1 April 2022, ensuring the security of payments. 3D Secure (3-domain structure) Authentication, also known as Payer Authentication, is a security protocol intended to help prevent fraud in online credit and debit card transactions. This allows banks to request additional information from the cardholder in order to verify the purchase. If you receive the error “3D authentication failed”, this means that you have not successfully entered the required information.

3. Refunds

3.1. Money for the goods shall be refunded to the Buyer in the same way as the Buyer paid for the goods at the time of purchase, unless the Buyer and the Seller agree otherwise. The Buyer shall in all cases have the right to have the money refunded to the bank account specified by the Buyer. The money shall be refunded to the Buyer within 20 business days.

3.2. Refunds shall not be issued once the service has been used, the customer has a fixed-term purchase contract, regardless of whether they use the service, except in exceptional cases agreed upon in advance with the management.