1. GENERAL PURCHASE RULES
1.1. These Terms and Conditions of Purchase and Sale (hereinafter – the Terms) establish the rights, obligations, and liability of the Buyer and the Seller when purchasing goods and services on www.gymplius.lt (hereinafter – the Website).
1.2. The Seller is UAB “Gym Plius”, legal entity code 303064057, VAT identification number LT100007784410, registered address: Vilniaus g. 25, Vilnius, email: [email protected], telephone: +370 614 33555.
1.3. The Buyer is a natural person aged 18 or over, or a legal entity, purchasing on the Website. Membership for a person aged 16–17 is purchased by their legal representative.
1.4. The Website sells: a) gym memberships and passes (hereinafter – the Services); b) physical goods, including clothing and accessories (hereinafter – the Goods). Different delivery, withdrawal, and return conditions apply to Goods and Services.
1.5. Purchases of Services with recurring payments are also subject to the Subscription Terms, published separately from these Terms, and the Agreement for the Provision of Sports and Other Services (hereinafter – the Agreement), which the Buyer signs electronically at the time of purchase. The Subscription Terms and the individual conditions of the selected membership are provided before the Buyer consents to the subscription. In the event of any inconsistency, the Agreement governs matters concerning the provision of the specific Service and the duration of membership, while the Subscription Terms govern recurring payment processing and consent, to the extent that this does not conflict with mandatory provisions of law.
1.6. The Seller has the right to amend the Terms. The version in effect when the order is placed applies to the purchase.
2. CONCLUSION OF THE AGREEMENT
2.1. The Buyer selects Goods or a Service and provides the following details: first name, surname, email address, telephone number, and date of birth; when purchasing Goods, the Buyer also specifies the parcel locker for delivery.
2.2. Before placing an order, the Buyer reads these Terms. If a membership with recurring payments is selected, a clear link to the Subscription Terms and an individual payment plan are provided separately. The payment plan specifies the service, price, payment frequency, dates of the first and subsequent payments or the method for determining them, duration, and renewal and termination procedures. By actively selecting a separate checkbox that is not preselected, the Buyer confirms their consent to the Subscription Terms and future recurring payments. A recurring payment subscription cannot be ordered without this consent.
2.3. The Agreement is considered concluded from the moment payment is confirmed, unless the specific terms of the Agreement expressly provide otherwise. Following successful payment, a copy of the signed Agreement bearing a timestamp is emailed to the Buyer from [email protected]. For subscriptions, the Buyer also receives a subscription confirmation, the Subscription Terms in effect when the order was placed, payment schedule information, and termination instructions. Invoices are issued at the beginning of the following month and made available in the “Payment History” section of the Website.
2.4. The Buyer is responsible for the accuracy of the information provided. If their details change, the Buyer must inform the Seller by email at [email protected].
2.5. The Seller retains evidence of the Buyer’s consent to recurring payments: the date and time of consent, IP address, order and selected payment plan details, the action taken to give consent, and the version of the Subscription Terms in effect at that time. This data is processed in accordance with the Privacy Policy and applicable legislation.
3. PRICES
3.1. Prices are stated in euros and include VAT. Delivery charges for Goods are stated separately before the order is confirmed.
3.2. Promotional prices and discounts apply for the stated period. The conditions for repayment of discounts upon early termination of membership are set out in the Agreement and the Subscription Terms.
4. PAYMENT
4.1. Payment methods available on the Website:
a) payment card (Visa, Mastercard);
b) Apple Pay and Google Pay;
c) an online banking link from the Buyer’s bank, by direct bank transfer to UAB OPAY solutions LT100006471919;
d) other payment methods displayed on the Website at checkout.
4.2. Payments are processed by licensed payment service providers: UAB “OPAY solutions” (a payment institution in Lithuania) and AS “Citadele banka” (Klix). The provider processing a particular payment is shown in the checkout window. Funds are credited to the payment service provider’s account and transferred to the Seller.
4.3. When paying by card, Apple Pay, or Google Pay, the Buyer is redirected to the payment service provider’s secure payment window. The Buyer provides card details only to the payment service provider; the Seller does not receive or store them. The first card payment is verified using strong customer authentication (SCA / 3D Secure), where applicable under the payment service provider’s requirements and applicable legislation.
4.4. When paying through an online banking link, the payment is initiated on the Buyer’s behalf at their chosen bank and must be approved through that bank. A unique payment is generated for each order; repeated transfers using a payment that has already been used are not credited.
4.5. When purchasing Services with recurring payments, the first payment is made when the order is placed. Subsequent monthly payments are made using the selected method clearly disclosed before consent is given: by e-invoice or, if this option is offered on the Website and the Buyer gives separate consent, by recurring charges to a payment card. A one-off card payment does not, in itself, constitute consent to future automatic card charges. The specific payment amounts, dates, frequency, and cancellation procedure are set out in the Subscription Terms and the payment plan provided to the Buyer before the order is confirmed.
4.6. If payment fails, the order is not fulfilled. The Buyer may retry payment using another method or contact the bank that issued their card.
5. PROVISION OF SERVICES
5.1. Services. Membership is activated on the date payment is confirmed; the membership validity period and minimum membership period are calculated from that date. The Buyer accesses the gym using the identification method specified in the Agreement (a Customer Card or fingerprint), having implemented their chosen method at the club. Physical delivery does not apply to Services; the Agreement and payment confirmation are sent by email.
6. WITHDRAWAL FROM THE AGREEMENT
6.1. Withdrawal from Services within 14 days. The Buyer may withdraw from a membership purchased remotely within 14 calendar days of the Agreement taking effect, without giving a reason, by notifying the Seller by email at [email protected]. The amount paid is refunded, calculated from the date of the last visit (Clause 6.6.5 of the General Terms of the Agreement).
6.2. Membership termination after the 14-day period is carried out in accordance with the Agreement and the Subscription Terms, subject to 30 days’ prior notice. If membership is terminated during the minimum membership period, the discount received must be repaid, up to a maximum of EUR 80.
6.3. In all cases, refunds are made using the same payment method used by the Buyer: to the same payment card, including a card used through Apple Pay or Google Pay, or to the same bank account. The time required for the refund to be credited to the Buyer’s account depends on the Buyer’s bank.
7. RIGHTS AND OBLIGATIONS OF THE BUYER AND THE SELLER
7.1. The Buyer undertakes to pay for the order, collect the Goods, provide accurate information, and comply with the Terms, the Agreement, and the legislation of the Republic of Lithuania.
7.2. The Seller undertakes to provide the Services and deliver the Goods under the conditions set out in the Terms. If the Seller cannot fulfil the order, it must promptly inform the Buyer and refund the amount paid using the method specified in Clause 6.3 of these Terms.
7.3. The Seller has the right to restrict the Buyer’s access to the Website if the Buyer compromises the Website’s security or breaches the Terms.
7.4. Images of Goods on the Website may differ slightly from the actual Goods due to the characteristics of the Buyer’s screen.
8. PERSONAL DATA
8.1. The Buyer’s personal data is processed in accordance with the Seller’s Privacy Policy, published at www.gymplius.lt. Payment data is processed by payment service providers in accordance with their respective privacy policies.
9. DISPUTE RESOLUTION AND FINAL PROVISIONS
9.1. The Buyer submits complaints by email to [email protected]. The Seller responds within 14 days of receiving a complaint.
9.2. If no agreement can be reached, the Buyer, acting as a consumer, may contact the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, telephone: +370 5 262 67 51, email: [email protected], website: www.vvtat.lt). Court disputes are resolved in accordance with the procedures established by the legislation of the Republic of Lithuania.
9.3. These Terms are governed by the laws of the Republic of Lithuania.
11. DISPUTES
Disputes concerning improper performance or non-performance of the Agreement are handled out of court by the State Consumer Rights Protection Authority in accordance with the procedures established by the Law on Consumer Rights Protection of the Republic of Lithuania. Address: Vilniaus g. 25, 01402 Vilnius; email: [email protected]; telephone: (8 5) 262 67 51; website: www.vvtat.lt.
You may submit an application electronically through the ODR platform: http://ec.europa.eu/odr/.
Last updated: 2026-10-14