Internal rules of the sports club


UAB Gym Plius, legal entity code 303064057, registration address: Vilniaus st. 25, Vilnius (hereinafter referred to as Gym Plius or we) respects and strives to maximally ensure the privacy and security of processed personal data of the website (hereinafter referred to as the Website), users of Gym Plius services (hereinafter referred to as the Customers or you) and other persons. This Privacy Policy (hereinafter referred to as the Privacy Policy) shall explains how we process the personal data we collect.

We reserve the right to update or change this Privacy Policy at any time. The latest version of the Privacy Policy is always available at the Gym Plus gym’s administration or on the Website, and we will notify you in the event of any material changes to the Privacy Policy.

 In order for the Customer to enter into an Agreement for the Provision of Sports and Other Services (hereinafter referred to as the Agreement),

and in the performance of the Agreement by Gym Plius, Gym Plus shall collect and process the data necessary for the conclusion and performance of the Agreement.

The following personal data of Customers (natural persons) shall be collected for the purpose and on the basis set out above:

  • name, surname, personal identification number, e-mail address, date of birth (for a minor visitor on whose behalf the Customer enters into the Agreement and in the case of online purchases), address, telephone number, gender (in the case of

online purchases);

  • place of service (chosen gym(s));
  • information related to the purchase of services (date(s) of payment(s), service option chosen, price, quantity, payment method, discount given, bank account number, bank, IP address (for online purchases));
  • information on the use of services (attendance at selected gyms, group fitness classes, solariums and/or use of other services, Customer’s requests and the personal information contained therein, holiday/break times);
  • information on payments made for services, overdue payments.

Gym Plus shall use the online payment collection service provider UAB OPAY solutions to ensure secure and seamless execution of online monetary transactions. You can read about the data collected by this service provider and the personal data protection measures applied in the privacy policy of this service provider.

If the Agreement is signed with a legal entity, the names, surnames, residential addresses, telephone numbers, e-mail addresses, place of work of the persons who will be using the services, as well as the name, surname, position and basis of representation of the legal entity’s representative who concluded the Agreement shall be processed.

If the Customer wishes to suspend and/or extend his/her membership on the grounds of illness and voluntarily provides such information (i.e. on the basis of his/her express voluntary consent), Gym Plius shall collect and process information about the period of illness. The provision of such information is not compulsory, but failure to provide it shall forfeit the Customer’s right to suspend and/or extend membership on the grounds of illness.

The abovementioned data shall be stored for four years after the expiry of the Customer’s membership. The documents supporting the conclusion of the contracts shall be stored for 10 years from the end of the contract.


For the purpose of access control, in order to protect the property of Gym Plius and the health and property of its customers, employees, (on the basis of the legitimate interests of the Company and third parties), for the purpose of the Customer’s identification (on the basis of the Customer’s explicit consent), the Company shall collect and process personal data of the employees, employees of the service providers (e.g. employees of the providers of the cleaning, security guard services), and of the Customer, recorded when these persons use access devices (access card and fingerprint readers) or show their personal identity documents to the administration.

The following information about individuals may be captured by the access devices:
• Movement within the Gym Plius area and/or access to the premises. The Company shall record and keep

a record of the date and time of entry or exit, the name, surname, access card number and name of the workplace, the name of the service and the binary code;

• Information on the use of services (solarium, group exercise classes, etc.). The system shall record the person’s name, surname, access card number, binary code, date, time.

The Company shall retain such personal data of individuals for as long as the contract (e.g. employment contract) or business relationship is in force, or for as long as is necessary to achieve the purposes for which it is processed, and in accordance with the retention requirements for this type of data set out in the legislation, the limitation periods for the assertion or defence of any legal claims, and, in the event of any such claims being asserted, for as long as is necessary for such purpose. The fingerprint pattern data (binary code) shall be permanently destroyed upon the expiry of the Agreement concluded with the Customer.

Evidence of consent shall be kept for two years from the date of withdrawal of consent/change of choice.

Processing of Biometric Data

On the basis of the Customer’s explicit consent and his/her choice of fingerprint scanning, the biometric data of the Customer for the purpose of identification of the Customer shall be processed, i.e. the digital image of the Customer’s fingerprint and the fingerprint model based on it, i.e. a binary code.

For this data processing, the Company shall use the data processor UAB Nsoft (address Žalgirio st. 88A, Vilnius,

In accordance with good biometric data management practices, the Customer’s digital fingerprint image shall not be stored and the fingerprint pattern data shall be stored in the database in encrypted form.


Gym Plius shall process your personal data for the purpose of direct marketing after obtaining your explicit consent to such processing, e.g. when you subscribe to our newsletters. We may also process your personal data for direct marketing purposes on the basis of our legitimate interests, unless you object to such processing by entering into an Agreement with us.

For the purpose of direct marketing, we shall process the following personal data: telephone number, e-mail address.
You may opt-out of our direct marketing communications at any time. You may do so by clicking on the dedicated link at the bottom of our newsletters or by informing us by e-mail at:

We also use Facebook, Instagram, Linkedin and other online advertising providers. You may read about their privacy policies, the data they collect and the personal data protection measures they apply in the privacy policies of these service providers.

Customer data shall be used for the purpose of direct marketing as long as no objection to such processing of personal data / withdrawal of consent is received.


The Company shall process the Customer’s name and surname for the purpose of informing the Company’s employees about the Customer as a person with whom the Company does not wish to enter into a new contract in the event of the termination of the Agreement for the Provision of Sports and Other Services due to the Customer’s fault (e.g. in the event of a complaint of the Customer’s inappropriate behaviour in the gym, and for any other material reason). Such processing shall be based on Article 6(1)(f) of the General Data Protection Regulation, i.e. the legitimate interest of the Company not to enter into an Agreement for the Provision of Sports and Other Services with an unwanted customer in the future. The Company shall obtain such data from the Company’s employees and existing customers.

Your data shall be stored in the Data Controller’s e-mail account, which is accessible to the relevant employees in connection with their job functions.

For this purpose, the Customer’s personal data shall be processed for a period of three years after termination of the Customer’s agreement. The Company shall reserve the right to extend this period if it receives reasonable evidence that the conclusion of the Agreement for the Provision of Sports and Other Services with the Customer would have a negative impact on the Company’s employees and existing customers.


Gym Plius shall also process personal data of business partners, suppliers, other parties to transactions, as well as their employees, representatives and agents. These data shall be collected and processed for the following purposes and on the grounds corresponding to these purposes:

  • For the aforementioned persons to establish, maintain and develop a business, professional or other legal relationship with Gym Plius;
  • Conclusion, performance and administration of transactions, contracts and agreements;
  • Administration and management of financial settlements with natural persons who do not have an employment relationship with Gym Plius, legal entities, service providers and persons carrying out individual activities;
  • Development and safeguarding of the legitimate interests of Gym Plius;
  • To defend Gym Plius against claims, demands, complaints made against it (legitimate interest of Gym Plius);
  • Gym Plus in fulfilling its obligations under applicable law.

Gym Plius shall store the personal data of such persons for as long as the contract or business relationship is in force or for as long as is necessary to achieve the purposes for which they are processed, and in accordance with the retention requirements for this type of data laid down by law, the statute of limitations for the assertion or defence of any legal claims or, in the event that such claims are asserted, for the period of time necessary for this purpose.


Upon the receipt of the Customer’s consent, the Customer’s attendance, name, surname and image (photo) shall be used to inform the public about Gym Plius events. The Customer’s photographs may also be published on Gym Plius social media accounts and on the Website with the Customer’s consent.


We shall collect and process your CV, cover letter and/or other information provided by you for the purpose of recruitment on the basis of your consent, which you give to us or to the company providing the recruitment services by submitting your data.

Gym Plius shall retain the personal data you have provided until the end of the specific selection and, if you consent to further processing for the purpose of other recruitments, for a period of one year from the end of that selection, unless you withdraw your consent earlier.

Gym Plius shall inform you that, in order to assess your candidature, it may seek references from the former employers you have indicated to enquire about your qualifications, professional abilities and qualities. We shall collect such information in accordance with the legal requirements.

Gym Plius also notes that it may receive your personal data from third parties, such as companies operating job portals, recruitment agencies, if you have provided them with your personal data, and from publicly available sources where you have published your personal data.


In order to ensure the protection of the property, health and life of Gym Plius, our employees, our Customers and other persons, we shall carry out video surveillance in the premises of the Gym Plius (except for the changing rooms, toilets, showers, solarium) and on the grounds.

We shall carry out video surveillance and process the data (image data) of persons in the field of video surveillance on the basis of our legitimate interest and the legitimate interest of third parties (see paragraph above).

Persons shall be informed about video surveillance by means of information signs bearing the symbol of the video camera and the data controller’s details, which shall be displayed before entering the surveyed area and/or premises.

Personal data (video data) collected during video surveillance shall be stored for up to 14 days from the date of capture and then deleted. In certain circumstances where it is necessary for the protection of the interests of Gym Plius or a third party (e.g. in the event of an accident, crime or other violation of law, contract, gym rules), the retention period may be extended until the investigation has been completed and a final decision has been made.


In the event that you visit our Website, Gym Plius may process your IP address, network and location data when you provide it and other data. Data shall be collected using cookies and other similar technologies on the basis of your consent.

Cookies are small text files (up to a few KB in size) that your web browser places on your computer, tablet or other smart device when you visit our Website. With cookies, Gym Plus aims to ensure the efficient and safe operation of the Website and to analyse your habits so that the operation of the Website is convenient, efficient and meets your needs and expectations.

More information about cookies and their deletion, management and related settings can be found here:

We use the following cookies on our Website:

Cookie nameDescriptionCreation and validity of the cookieData collected with the help of a cookie
wp-settings-time-1, wp-settings-1, wordpress_logged_in, wordpress, PHPSESSIDA standard cookie used to maintain a user sessionCreated at the time of entry to the page and valid until the closing of the Website window 
cookiesAgreeCookie used to identify whether you have consented to the use of cookies on our WebsiteCreated from the moment of consent and valid until deletionInformation on whether the visitor has consented to the use of cookies
uidThis cookie is used to identify the userCreated at the time of entering the page and is valid for 60 days 
AWSALBA standard cookie used to ensure the speed and quality of use of the webpageCreated at the time of entering the page and is valid for 7 days
_gaThis cookie is used by Google Analytics to evaluate the user’s visit objectives, to compile reports on website activity for website operators and to improve the customer’s experience when visiting the Website.Created from the moment of consent and valid for 2 yearsPurposes of the user’s visit, clicks
_gatThese cookies are used by Google Analytics to collect statistical information about website trafficCreated the first time you access the Website and valid until the end of the sessionFrequency of visits to the Website
_fbp, _frThis cookie is used by Facebook to identify the userCreated at the time of first access to the Website and valid for 2 days 
_zlcmid, __cfduidThis cookie is used to access the Chat features of the webpageCreated at the time of entry to the page and valid until the closing of the Website window 
_gidThis cookie is used by Google Analytics to identify the userCreated at the time of first access to the Website and valid for 2 days 


Gym Plius may use certain service providers (data processors) to process your personal data. Such data processors shall include: companies providing fingerprint processing, data centre services, companies providing web browsing or online activity analysis and services, companies developing, providing, maintaining and developing software, companies providing information technology infrastructure services, companies providing communication, security, recruitment services and other service providers, to whom your personal data is only disclosed to the extent necessary under the terms of the contract.

If the Customer chooses an E-Invoice to pay for services, the Customer’s personal data shall be transferred to the E-Invoice provider, its payment service provider and the intermediary in order to execute such choice.

If the Customer does not perform its payment obligations, we may transfer information about the Customer (his/her personal data) and other information related to indebtedness to third parties with a legitimate interest for the purpose of assessing solvency and managing indebtedness, as well as to debt collection companies for the purpose of debt collection.

On sufficient legitimate grounds (e.g., where it is necessary for the conclusion or performance of a contract with you and where you have been duly informed of such transfer), the data may be transferred to our business partners, contractors, counterparties insofar as this is related to the performance of the contractual obligations of the Gym Plius or to the performance of our ordinary activities.

Gym Plius hereby informs you that certain technical data from your visit to the Website (IP address, cookies, technical information of the browser you are using, and other information related to your browser activity and browsing on the Website) may be transferred to, or made available by, entities both within and outside of the European Economic Area (EEA) for the purpose of statistics, analytics, and related purposes (e.g. in the case of the use of the Google Analytics service by us, such entity shall be a company operating in the United States of America). Gym Plius will ensure that personal data shall only be transferred outside the EEA if there is a sufficient basis provided for in the applicable law, which may be necessary for the conclusion and performance of a contract, may be based on the standard data protection terms and conditions approved by the European Commission, or may be based on any other grounds, conditions, or exemptions provided for in the law. For more information on what data is transferred outside the EEA and on what basis, as well as other related issues, you may contact us at

Gym Plius is obliged to collect and provide your personal data to competent authorities and other persons in the cases and according to the procedure established by the law, when this is required by applicable laws or regulations (e.g. by the State Tax Inspectorate, the Social Insurance Institution (SODRA), the police, other competent bodies, institutions, organisations) or is required by contract (e.g. an insurance contract in connection with an insured event).

Personal data may also be provided, without the data subject’s individual consent, to a pre-trial investigation body, a public prosecutor or a court in connection with administrative, civil or criminal proceedings in their possession, as evidence, or in other cases provided by law.


Your personal data may be stored longer than specified above in the following cases:

  • It is necessary for Gym Plius to be able to defend itself against demands, claims or lawsuits and exercise its rights;
  • There are reasonable suspicions of an illegal act, which is the subject of an investigation;
  • Your data is necessary for the proper resolution of a dispute or complaint;
  • Backup copies and other purposes related to the operation and maintenance of information systems or similar;
  • In compliance with the obligations set forth in legal acts;
  • In the presence of other bases established by legal acts.


In relation to your personal data, in the scope, cases, procedure and conditions provided by the applicable legal acts, taking into account the applicable restrictions, you shall have the following rights:

  • To get acquainted with your personal data and how it is processed;
  • To request correction of incorrect, inaccurate or incomplete data;
  • To request the deletion of your personal data or restriction of processing of your personal data;
  • To request the transfer of your personal data to another data controller or provide it directly in a form convenient for you (applicable to those personal data provided by you and processed by automated means on the basis of a contract or consent);
  • The right to object to the processing of your personal data;
  • The right to withdraw your consent at any time if your personal data is processed on the basis of consent;
  • The right to contact and lodge a complaint with the State Data Protection Inspectorate (see for more information).
  • You may exercise the abovementioned rights and/or lodge a complaint by contacting Gym Plius at or by personally delivering a request to exercise your rights to the Gym Plius gym you visit. To confirm your personal identity, you must provide proof of your personal identity, i.e. a passport, personal identity card or driving licence, along with your application, or a scanned version of the relevant document if you apply by e-mail.

Upon receipt of your request, Gym Plius shall provide you with information on the action it has taken in response to your request no later than one month after receipt of your request and completion of the verification procedure. Taking into account the complexity and number of requests, Gym Plius shall have the right to extend the one-month period by a further two months, informing you at the latest within one month of the receipt of your request and the completion of the verification procedure, and stating the reasons for such extension.


If you have any questions or requests related to the processing of your personal data, you may contact us by e-mail at:



1.1 Terms used in the Rules shall have the meanings set out below in these Rules or in the General Terms and Conditions.

1.2. These Rules set out the procedure for the provision of Services at the Gym, the mandatory safety, hygiene and other requirements for the Customer, the rights and obligations of the Gym and the Customer. The Customer shall have the right to agree on individual terms and conditions when concluding the Agreement, except for those terms and conditions that are binding on the Parties under applicable law (e.g. hygiene standards).


2.1. The right to use the Gym Services shall be vested in persons who have signed the Agreement, including the Rules, and who have purchased a Subscription (i.e., who have paid the price for the selected Services as stipulated in the Agreement, and who have exercised the choice of the Subscriber’s identification method in accordance with the procedure established by the Gym).

2.2. Persons under the age of 16 shall not be entitled to use the Services; minors aged 16-17 shall be entitled to use the Services in accordance with the Agreement entered into in their favour by their legal representatives (parents, guardians, etc.).

2.3. In order to purchase a Subscription or try out the Services, the Customer must present a photo ID (personal identity card, passport, driving licence, etc.) to the Gym.

2.4. Minors aged 16-17 may try out the Services only in the presence of a legal representative (parent, guardian, etc.).


3.1. The Customer shall be identified and admitted to the Gyms, solarium and group training facilities located in the Gyms, and shall be entitled to use other services provided by the Gym after the Customer has chosen the method of identification of the Subscriber that is acceptable to the Customer, and after the implementation of such choice in accordance with the procedure established by the Gym. The Gym offers three alternative methods of Subscriber identification to Customers: digital scanning of the Customer Card of the Customer, scanning of the Customer’s fingerprint, or the presentation of a photo ID (personal identity card, passport, driver’s license, etc.) to the administration of the Gym.

3.2. The Customer, having selected the Customer Card for identification, undertakes to pay the one-time Customer Card production/issuance fee set out in the Agreement and to use the Customer Card exclusively for his/her own personal needs and not to transfer it to third parties or otherwise make it impossible for them to gain access to the Gym and/or use the Services by using the Customer Card issued for the Customer’s identification. If the Customer transfers the Card to a third party, the Gym shall be entitled to claim a fine of EUR 100 as well as to indemnify the GYM for any remaining damages resulting from the unauthorised third party’s access to the Gym(s). In addition, the Customer shall be fully liable for any damage caused or suffered by a third party to other persons or to the Gym as a result of the Customer’s access to the Gym with the Customer Card and the use of the Gym’s equipment and facilities.

3.3. A person who has forgotten his/her Customer Card may enter the Gym during the business hours of the Gym’s administration with a proof of personal identity.

3.4. If the Customer loses his/her Customer Card, he/she shall be obliged to inform the Gym in person, by telephone or by e-mail within 2 days at the latest. The Gym shall be entitled to charge the Customer the Customer Card production/issue fee set by the Service Provider for the production/issue of the Card.

3.5. In order to verify the personal identity of the Customer using the Customer Card, the Gym administration shall have the right to ask the Customer to present a document confirming his/her personal identity (personal identity card, passport, driving licence, etc.) at any time.

3.6. Anyone wishing to try out the Gym for the first time free of charge shall be given a temporary Customer Card for one training session or shall be admitted on presentation of a photo ID.

3.7. The Customer, having chosen the Customer’s fingerprint as the Customer’s means of identification, shall provide the Gym with a free-from consent to the processing of the Customer’s biometric data in the form of the Customer’s fingerprint model – a binary code and a digital image of the Customer’s fingerprint, created on the basis of the Customer’s fingerprint digital image. Once the binary code is generated, the digital image of the fingerprint shall be destroyed. The Customer’s fingerprint pattern – binary code, digital image of the fingerprint shall be used strictly in the manner and under the terms and conditions set out in these Rules and in the Gym’s Privacy Policy, which is available on the Gym’s website ( and the Gym’s administration. The Customer shall have the right to withdraw his/her consent at any time by informing the Gym’s administration during its business hours or by submitting a request to .

3.8. The Subscription shall be activated for the Customer and the Customer shall be entitled to access the Gym no later than the date of payment of the Subscription price. From the day of activation of the Subscription, regardless of whether the Customer has started using the Services or not, the validity period of the Subscription or the minimum period of using the Services shall begin to count.

3.9. The Gym shall be open 24 (twenty-four) hours a day, 7 days a week.

3.10. In order to ensure the safety of the Customer, visitors to the Gym and third parties / the safety of these persons, as well as the property of the Service Provider, the premises of the Gym (except for changing rooms, toilets, shower rooms), video surveillance of the Gym’s accesses (entrance, parking lot, courtyard), and the Customer’s image shall be stored in the database of the Service Provider or the third party providing the surveillance services for no more than 14 (fourteen) days. In certain circumstances where it is necessary to protect the interests of the Gym or a third party (e.g. in the event of an accident, crime or other violation of the law, a breach of contract or the Rules of the Gym), the retention period may be extended until the investigation has been completed and a final decision has been made.

3.11. The Gym shall not always (i.e. not all the time when the Gym is open and accessible to the Customer) have the Gym employees supervising and/or servicing the Gym.

3.12. The number and duration of the Customer’s visits to the Gym shall not be limited, except as provided for in the Rules, but the Customer shall in all cases assume all risk and liability for damage to the Customer’s health or life resulting from the improper use of the Services.

3.13. The Customer shall be prohibited from bringing minors (except for Customers who have purchased a Subscription) and animals to the Gym.


4.1. The Gym shall not provide storage services for the Customer’s belongings, but shall only provide the Customer with the opportunity to leave the belongings brought with him/her in the places designated by the Gym. The Gym shall not be liable for the loss and/or damage of the Customer’s personal belongings in the Gym, including belongings left in the changing rooms or other premises of the Gym, unless this is the fault of the Gym.

4.2. The Customer shall leave his/her personal belongings in the Gym’s locker and changing room, which shall be locked with the Customer’s personal lock after leaving the belongings. When leaving the Gym, the Customer must take all his/her personal belongings with him/her (must not leave them in the Gym locker room, changing room or other premises of the Gym), and remove his/her personal locks (it is prohibited to leave changing rooms locked with the Customer’s personal locks when leaving the Gym). In the event of a violation of the prohibitions set out in this Clause by the Customer, the Customer’s personal locks shall be cut off and replaced with locks of the Gym. The provisions of Clause 4.5 of the Rules shall apply to items left behind by the Customer, and the Customer shall not be indemnified against any loss incurred by the Customer as a result of the Service Provider’s actions referred to above.

4.3. The Customer is advised not to bring expensive and valuable items to the Gym, and the Customer shall assume full liability for their safety.

4.4. The Customer must immediately inform the Gym employees and/or the police about the loss or damage to his/her belongings.

4.5. Items found in the Gym and left by the Customer shall be stored for a maximum of 7 (seven) calendar days. This term shall commence from the date of the identified non-compliance with Clause 4.2 of the Rules. In the event that the Gym is able to identify the owner of the lost item, the Gym shall immediately inform the Customer of the discovery of the lost item using the contact details provided by the Customer in the Special Terms and Conditions. Upon expiry of the aforementioned term and failure to identify the Customer, the Gym reserves the right to destroy the aforementioned items or transfer them to the police.


5.1. The requirements and prohibitions listed below shall be established in order to ensure the safety of the Customer, the protection of the Gym’s property, and the proper enforcement of other applicable laws and regulations, and therefore, the Customer shall comply with them responsibly, honestly and diligently.

5.2. The following shall be prohibited in the Gym::

5.2.1. to use the services of the Sports Club wearing inappropriate, dirty or untidy clothing or footwear, wearing slippers, or visiting without footwear;
5.2.2. without the prior written consent of the Sports Club, to provide sports or similar services to the Clients of the Sports Club, to advise, train the Clients, or to interfere in any form with the visitors or staff of the Sports Club;
5.2.3. to take photographs and/or videos of other persons or objects in the Sports Club without the prior written consent of the Sports Club;
5.2.4. to bring and/or consume food and/or alcoholic beverages and/or narcotic or psychotropic substances and/or other prohibited items or items which are withdrawn from civil circulation or whose circulation is restricted, onto the premises of the Sports Club. The Customer shall be allowed to bring in soft drinks and water only in unbreakable containers;
5.2.5. carry sports bags or backpacks or other bulky items (bags) to the Gym of the Sports Club;
5.2.6. perform personal hygiene procedures in the changing rooms and/or showers, use hair dryers to dry clothing items (slippers, flip-flops, swimsuits) or other parts of the body instead of the head;
5.2.7. use temporarily defective fitness equipment or other equipment of the Sports Club which is marked as unfit for use;
5.2.8. misuse, damage or otherwise cause damage to equipment or other equipment/items in the Sports Club;
5.2.9. smoke on the premises of the Sports Club;5.2.10. to carry out promotional activities without the prior consent of the Sports Club;
5.2.11. litter;
5.2.12. use solid magnesia;
5.2.13. leave the lockers locked with the Client’s personal locks when leaving the Sports Club;
5.2.14. to use the Group Exercise Room during a Group Exercise without being registered for it.
5.2.15. misappropriate the property of the Sports Club or any other person.
5.2.16. bring/carry electric vehicles (electric scooters, roller skates, electric unicycles, etc.) onto the premises of the Sports Club.

5.3. Before using the exercise equipment, the Customer must consistently get acquainted with the rules for the use of exercise equipment posted in the premises of the Sports Club or indicated on the exercise equipment, and strictly follow them.

5.4. Before performing exercises on the exercise equipment, it is mandatory to put on a towel.

5.5. After completing the exercises, the Customer must ensure that the exercise equipment is left in order, suitable for use by other Customers of the Sports Club, exercise equipment accessories and other gym equipment, weights must be neatly placed in their designated places.

5.6. After training in the gym, before going to other areas of the Sports Club, the Customer must take a shower.


6.1. The Sports Club has the right to:

6.1.1. change the working hours of the Sports Club or the schedule of group training sessions;

6.1.2. not to admit Customers who are late for more than 5 (five) minutes to the Group training sessions, after the start of the Group training session according to the scheduled start time of that training session in the schedule published on;

6.1.3. not to provide Group training session services according to the training time scheduled on, if less than 3 (three) registered Customers have arrived at the start of the training session;

6.1.4. not to provide Services for up to 48 (forty-eight) hours when performing preventive or similar work. Customers will be informed about this in advance, but no later than 3 (three) calendar days in advance, on the Sports Club’s website, at the entrance to the Sports Club, or through the Customer’s contacts specified in the Special Conditions of the Contract;

6.1.5. if there are reasonable doubts about the Customer’s state of health, ask the Customer to stop training and consult a doctor and provide a certificate from a doctor about the Customer’s state of health;

6.1.6. not to provide relevant Services to persons with health disorders that may endanger the health and/or life, safety, and legitimate interests of the person himself/herself or other Customers, as well as the hygienic condition of the showers, Solarium, sports or other equipment used in the Sports Club (e.g. infectious diseases, incontinence, etc.);

6.1.7. check the identity of the Customer, by implementing it directly or through authorized representatives or the security service. If it is determined that a person is possibly engaged in illegal activities and violates the provisions of the Contract or the Rules, the person may be removed from the premises of the Sports Club;

6.1.8. not to admit to the Sports Club persons who violate the rules established by the state regarding the limitation of the spread of diseases;

6.1.9. remove from the Sports Club persons who violate public order, disturb other persons, insult other participants of the Sports Club, or in case of suspicion of persons being under the influence of alcohol or narcotic substances;

6.2. The Sports Club provides the Customer with the opportunity to use the Services provided by the Sports Club, but in no way evaluates the influence/effect of these Services on the health of a specific Customer, nor does it guarantee their positive effect; all related risks, consequences and responsibilities are assumed by the Customer and/or the actual recipient of the Services.


7.1. The Customer undertakes to:

7.1.1. wear only clean and tidy footwear and clothing intended only for the premises in the Sports Club (gym, shower, solarium, etc.);

7.1.2. be sober and not intoxicated by psychoactive substances (drugs, medicines, other intoxicating or toxic substances);

7.1.3. use the Services, property, inventory, other equipment and items provided by the Sports Club responsibly, with care and attention;

7.1.4. use the equipment and inventory of the Sports Club only according to their direct purpose, in the manner and procedure provided for in the rules for the use of this equipment and inventory, and to follow the reasonable instructions and recommendations of the responsible employees of the Sports Club;

7.1.5. not to use temporarily damaged equipment and inventory, to immediately inform the responsible employees of the Sports Club about the damaged equipment or inventory, as well as to contact them or notify by the contacts of the Sports Club in case of any doubts about the suitability of the condition of the equipment or other inventory;

7.1.6. not to use mobile devices during group training sessions;

7.1.7. place the equipment used during training in an orderly manner in the appropriate place in the gym;

7.1.8. after completing the exercises, leave the exercise equipment or other equipment in order and suitable for use by other Customers;

7.1.9. take all possible measures so that when using the Services, the Customer does not harm himself/herself and the Sports Club, his/her health and property, that of other Customers and employees of the Sports Club;

7.1.10. not to interfere with other Customers using the Services of the Sports Club, and upon noticing inappropriate behavior of other Customers or behavior that poses a threat to the safety, health or life of other Customers, must immediately notify the responsible employee of the Sports Club;

7.1.11. in case of an accident, immediately inform the employees of the Sports Club or notify by the contacts of the Sports Club regarding the deterioration of his/her or other Customers’ health or injury suffered while using the Services of the Sports Club. Customers who are able to help must make every effort to provide such assistance, and witnesses to the event must provide all necessary information to service personnel and doctors or law enforcement authorities;

7.1.12. use the Customer’s card exclusively for his/her personal needs and not to transfer the Customer’s card to third parties, not to otherwise create conditions for third parties to enter the Sports Club and/or use the Services, using the Customer’s card issued for the Customer’s identification;

7.1.13. visit only the premises of the Sports Club intended for Customers.

7.2. Before choosing specific Services of the Sports Club, the Customer must take into account his/her health condition and the possible impact of these Services on him/her, i.e. the Customer must make sure that his/her state of health allows him/her to visit the Sports Club and use the Services provided by the Sports Club.

7.3. If the Customer does not comply with the rules for the use of this equipment and inventory posted in the premises of the Sports Club or indicated on the inventory or equipment, uses larger free and stationary weights than he/she is physically capable of using, not warms up properly before using the Sports services, uses temporarily damaged equipment and inventory, there is a risk and potential threat of experiencing various physical injuries (bruising, crushing, collision, muscle strain, broken bones, etc.). If the Customer does not warm up before using Sports services, does too intense sports, does not rest, does not consume sufficient amount of fluids, he/she may become weak, he/she may experience cardiovascular and muscular system disorders or even faint. Therefore, the Customer undertakes to comply with the relevant rules, doctors’ recommendations, evaluate all the aforementioned circumstances, act responsibly, measuredly, carefully, and avoid harm and other negative consequences to himself/herself and those around him/her.

7.4. When using the facilities and Services in the Sports Club, the Customer independently chooses the physical load and other characteristics of the Services (intensity, frequency, etc.) according to each person’s individual needs, personal characteristics, physical capabilities, the impact on the body and the recommendation of doctors.7.5. Before starting to use the Services provided by the Sports Club, the Customer is recommended to check his/her health condition and get recommendations/advice from doctors. All responsibility for the Customer’s health disorders, non-compliance with doctors’ recommendations, injuries and accidents that occurred while visiting the Sports Club/using the Services rests with the Customer, except in cases where this damage occurred due to the fault of the Sports Club.